Whether it’s on Facebook Messenger, your website, or even text messages, more and more brands are taking advantage of chatbots to serve their customers, market their brand, and even sell their products. But even though most chatbots can handle moderately sophisticated conversations, such as welcome conversations and product discovery interactions, the if / then logic that drives their conversational capabilities can be limiting. For example, if a customer asks a unique but pressing question that you did not take into account when designing your chatbot logic, there is no way you can answer their question, which leaves your customer hanging and ultimately leaves them dissatisfied with your customer service. .
Fortunately, the next advancement in chatbot technology that can solve this problem is gaining traction: AI-powered chatbots.
<h2>What is an AI chatbot?</h2> An AI chatbot is a program within a website or application that simulates human conversations using NLP (natural language processing). Chatbots are programmed to address user needs independently of a human operator. Common functions of chatbots include answering frequently asked questions and helping users navigate the website or application. By leveraging machine learning and NLP, AI-powered chatbots can understand the intent behind their customers' requests, account for each customer's complete conversation history as they interact with them, and answer their questions in one go. natural and humane way. If you're currently using a standard chatbot, but want to upgrade to an AI-powered one, we've put together a list of the best AI chatbots for 2021. Read on to find the one that's right for you. <h2>The best AI chatbots</h2> HubSpot Intercom Watson Assistant Drift Bold360 Zendesk Chat Salesforce Einstein Rulai LivePerson Inbenta Ada Vergic
HubSpot has easy and powerful chat creation software that allows you to automate and scale your live chat conversations. Your clients will be able to get answers to frequently asked questions, book meetings, and navigate the site. At the same time, your responses are saved in your CRM, allowing you to qualify leads and activate automation. Please note that HubSpot’s chat builder software does not fall under the category of “AI chatbot” because it uses a rule-based system. However, HubSpot has code snippets, allowing you to take advantage of the powerful AI of third-party bots powered by NLP, such as Dialogflow. Because HubSpot is a CRM platform, using the HubSpot chatbot in conjunction with code snippets gives you the advantage of easy integration between your marketing, sales, and service tools.
Intercom is software that supports live chat, chat bots, and more to deliver messaging-based experiences to prospects. Using behavioral data and machine learning, Intercom can answer up to 33% of inquiries and provide a personalized experience on the go.
Developed by one of the leaders in the AI space, IBM, Watson Assistant is one of the most advanced AI-powered chatbots on the market. Pre-trained with content from your specific industry, Watson Assistant can understand your chat history or call logs, search your knowledge base for an answer, ask customers for more clarity, direct them to human representatives, and even give you training recommendations for hone your conversation skills. Watson Assistant can run on your website, messaging channels, customer service tools, and mobile app. The chatbot also comes with a visual dialogue editor, so you don’t need any coding experience to develop it.
Drift provides conversational marketing and sales software powered by both automation (rule-based) and artificial intelligence (NLP). According to their website, “Drift’s conversational artificial intelligence is trained in more than 6 billion conversations to identify the patterns that attract and turn visitors into a qualified channel.” This means that the machine learning that the chatbot comes with is already pre-trained and ready to go.
Trusted by clients such as Intuit, Edible Arrangements, and Vodafone, Bold360 patented its own natural language processing technology to help brands create chatbots that can understand their customers’ intent without the need to match keywords and learn to serve them. the most accurate answers. Bold360’s conversational AI can interpret complex language, remember the context of an entire conversation, and respond to customers with natural responses. Customers can even buy your products through the chatbot. You can also give your chatbot its own personality and run it on most messaging channels.
6. Zendesk Chat
Zendesk offers live chat and chatbots as part of its Zendesk Chat service. Built with powerful automation combined with Answer Bot and Flow Builder technology to create AI-powered conversation flows, it allows you to configure your chatbot to answer common customer questions without writing code.
Salesforce Einstein is an artificial intelligence technology that uses predictive intelligence and machine learning to power many Salesforce features, including Salesforce’s Service Cloud and chat bot offerings. It is capable of solving customer inquiries with its intelligent chat capabilities, and you can count on it for classification, routing, and data-driven insights.
Armed with deep learning-based natural language understanding and adaptive multi-tap capabilities, Ruali, an AI-powered chatbot for enterprise brands, can understand the context of a conversation, predict user behavior, capture customer preferences, take actions, switch to different tasks, and ask clients for further clarification. Rulai also integrates with most messaging channels, customer service software, enterprise business software, and cloud storage platforms. You can create a Ruali chatbot from scratch with its drag and drop design console and let your AI adapt to your customers or you can implement a pre-trained chatbot that has received data from your specific industry.
By collecting over 20 years of message transcript data and sending it to your chatbot with artificial intelligence, LivePerson can automate almost every message in the industry and integrate with most messaging channels like your website, mobile app, Apple Business Chat, Text Messages, Google Rich Business Messages. , Line, Facebook Messenger, WhatsApp and Google AdLingo. LivePerson’s BotStudio also allows you to create chatbots from scratch, without any coding knowledge, and its analytics dashboard can track metrics like real-time sentiment, bot contention rate, bot talk time, total talk time, average value. order and contained sales of bot, allowing to understand the impact that your chatbot has had on the results of your business.
Designed specifically for business brands, Inbenta’s chatbot leverages machine learning and its own natural language processing engine to detect the context of each customer conversation and accurately answer their questions. Inbenta also offers a dialog manager, which allows you to create custom conversation paths and flows. Additionally, when the Inbenta chatbot realizes that one of its customers needs to speak to a human, it will escalate the conversation to the appropriate support agent. To make your chatbot appear more human, you also create a custom avatar for it.
Trusted by clients like Medium, Shopify, and MailChimp, Ada is an AI-powered chatbot that features a drag-and-drop builder that you can use to train yourself, add GIFs to certain messages, and store customer data. Ada can also integrate with most messaging channels and customer service software, send personalized content to your customers, solicit customer feedback, and report on your bots time, effort, and cost savings. According to her website, Ada has saved her clients more than $ 100 million in savings and a billion minutes of customer service effort.
Vergic offers an AI-powered chatbot that can serve as your company’s first line of customer service, handle transactional chats, and transfer more complicated issues to your real customer service agents. It is like a hybrid chatbot that can increase the productivity of your employees. By leveraging natural language processing and natural language understanding, Vergic can also perform sentiment analysis, share documents, highlight pages, manage conversational workflows, and report on chatbot analytics. Editor’s Note: This post was originally published in March 2019 and has been updated for completeness.